Deposit, Payment & Reconnection

Prompt Payment

The net monthly bill applies when payment is made on or before the due date. A penalty of 10% will be computed on bills received after the due date.

Unless bills are mailed late due to City Office delays, the customer pays for utility service on the 10th day of the month following the date on which a customer's bill is computed, after which the date is delinquent, and the gross monthly bill applies. If the 10th day falls on a Saturday, Sunday, or holiday, the deadline for payment within the discount period is extended to the next working day.

If the customer is away from home or indisposed, and prior notice is given to the City of the reason for payment delay, the net rate may remain in effect for a reasonable time until the customer can make payment.

The City can provide customers with automatic deductions from checking accounts at the net rate.

Payment of utility bills can be made Monday through Friday, 8:30 a.m. to 5:00 p.m. Drop boxes are located at the East and West entrances of City Hall for depositing bills at any time. Bills can be mailed to:

City of Wayne
306 Pearl Street
P.O. Box 8
Wayne, NE 68787

The Utility provides the service of automatic bank payments by completion of a form, which is available at the Utility office and on this website. In addition, payment may be made with either debit or credit cards at the Utility office (Visa and Mastercard accepted).

Bad Check Charges

There will be a service charge of $50.00 on all returned checks.

Utility Deposit

Each new customer is required to make a service deposit when applying for utility services. The deposits are as follows: Residential Service

  • Electric Service: $150
  • Water Service: $75 ($150 for rural customers)
  • Sewer Service: $75

For Commercial and Non-Residential customers, a total utility service deposit of not less than one-month average of the total 90 day billing for the same or comparable non-residential customer during July, August, & September of the preceding year shall be required, but no less than the total of the minimum residential deposits. If a customer maintains a record of prompt payment for approximately 24 consecutive months, the deposit is applied as a credit to his/her utility account.

Meter Reading

Each utility meter is read at least once each month, approximately during the week of the 15th. It is the responsibility of the customer to provide ready and convenient access to utility meters. In cases where the meter is not accessible or damaged, usage is estimated according to past usage records. The customer has the right to dispute the estimated amount and has the right of appeal. Once a year, the inside water meter is read to verify the accuracy of the outside meter. The Utility arranges this meter reading in advance with the customer. Any utility customer has the right to request the Utility, at the customer's expense, to test a utility meter a reasonable number of times, if there is a question about accuracy.

Billing

Bills are prepared by the Utility office and mailed to the customer on or near the first day of each month. The net monthly bill is due and payable by the tenth day of each month following the date on which a customer's bill is computed, after which date the bill is considered delinquent and the gross monthly bill applies. A penalty of 10% (the gross monthly bill) will be computed on bills received after the due date. If the tenth day falls on a Saturday, Sunday or holiday, the deadline for payment of the net amount is extended to the next working day. A reminder is sent to each customer whose bill is delinquent. If, for some reason, the customer is away from home or indisposed, and prior notice is given to the Utility of the reason for payment delay, the net rate may remain in effect for a reasonable time until the customer can make payment.

Reconnection

If a customer whose service has been disconnected, either by his order or by reason of delinquency, requests a reconnection of service within 12 months of the time of disconnection, a reconnection charge equal to the sum of the monthly minimum charges for the period of disconnection is to be collected. The minimum reconnection charge is equal to the sum of three months minimum charges.

Credit References

Credit references to other utilities are provided by the City and are based on the number of payments made by the due date.